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At Beardio, we want to ensure your satisfaction with our beard care products. This Refund Policy outlines our procedures for handling refunds and returns. By making a purchase on our website, you agree to abide by the terms and conditions outlined below.
1. Satisfaction Guarantee
We are committed to providing you with high-quality products and exceptional customer service. If you are not satisfied with your purchase for any reason, please contact us within 30 days of receiving your order.
2. Eligibility for Refund
To be eligible for a refund, the following conditions must be met:
3. Refund Process
Once we receive your request and verify that your return meets the eligibility criteria, we will process your refund as follows:
4. Return Shipping
You are responsible for shipping the product back to us. We recommend using a trackable shipping method to ensure the safe return of the product.
5. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or issue a full refund, including shipping costs.
6. Exchanges
We currently do not offer direct product exchanges. If you wish to exchange a product, please follow the refund process, and then place a new order for the desired item.
7. Contact Us
If you have any questions or would like to initiate a refund, please contact our customer support team at contact@beardio.com. Provide your order number and a brief explanation of the reason for the refund request.
8. Changes to Refund Policy
We may update this Refund Policy from time to time. Any changes will be posted on our website with the revised date.
By making a purchase on Beardio, you acknowledge that you have read, understood, and agree to abide by this Refund Policy.
